FAQ'S

ABOUT US

How is Stand Up Speak Up different from your average online store?
 
We care about more than just selling you something. It is first and foremost the mission of this
company to support allies and advocates and put as much kindness as possible into the world
while working to change broken systems that cause inequality and injustice.
 
We accomplish this through promoting designs that speak to social justice topics and by
donating 100% of our profits to foster care reform through Child Welfare PAC. We are also
committed to doing as many Acts of Kindness as possible throughout the year, by donating
products and cash to homeless and women’s shelters throughout the Greater Toronto Area.
 
 
Who runs Stand Up Speak Up?
 
Stand Up Speak Up was created by mother and son Karla and Zach Tolstoy. It came to be after
a lifetime of conversations about ways they could help to improve the world and foster more
conversations about difficult topics. They wanted to create a company that encourages people,
within their own community and beyond, to commit themselves to the work of allies and
advocates for causes and groups that need extra support.
 
Karla and Zach are supported by a (very) small team committed to helping them realize their
dream. Each member wears multiple hats to make sure we are providing quality products and a
great customer experience to everyone that visits us.
 

OUR PRODUCTS

How do you choose your products?
 
Each of our products was carefully chosen to follow our mission to support allies and advocates,
both helping them to start conversations about social justice and stigmatized topics and to
promote safety, good health and self care.
 
When choosing our suppliers, we are looking for three markers:
  • Ethically made without the use of sweatshops
  • Environmentally conscious
  • Well made and high quality products that will last
Who creates the designs?
 
We work with a variety of artists from all over the world to create designs that speak up about
social justice topics and encourage us to be kinder, braver and more open individuals. We
commonly find them through social media platforms like Instagram and our pieces are a
combination between ones envisioned and created by the artists that caught our eye and those
that have been commissioned as a collaboration between the artists and our founders. Each
design is available exclusively on our site.
 
Where are your products made?
 
All our tees are made in British Columbia, Canada at a dropshipping manufacturer and are
100% sweatshop-free. Our prints, pillows and day totes are created by a dropshipper in
Montreal, Canada. Our jewelry is made through a collaboration with bstrd.com and is made in
Toronto, Canada. The remainder of our products come from manufacturers throughout the
world. With each, we have done our due diligence to ensure that each company operates
ethically without the use of sweatshop labor.
 
How do you price your products?
 
While we want to make our products accessible to as many people as possible, it is important to
us to uphold a high standard of production and quality. We have selected products that offer fair
pricing and ensure ethical practices.
 
It is our mission to donate all of the profits of each product to foster care reform through Child
Welfare PAC. Most of our products have a margin of about 80% of the cost going to the product
production and 20% going to us. This percentage covers our company costs and staff before
the remainder is donated.

SIZING

How do I ensure I don’t order the wrong size?
 
As stated on each product page, our tees do fit small. To help you determine your correct size,
we recommend referring to the sizing guide provided and getting out a measuring tape to
ensure your measurements are up to date. Most ordering women’s sized tees find that they
need to order 1-2 sizes up from their usual size to get a comfortable fit that sits against the body
but is not tight. Men’s tees tend to run one size smaller than average or true to size.

SHIPPING & RETURNS

Where do you ship to?
 
We can ship to customers worldwide. Customers in Canada and the continental USA are
entitled to a $5 flat fee for shipping, with free shipping on orders over $50. International shipping
rates are calculated at checkout.
 
What is your return policy?
 
If an item is damaged or you feel there is an error in your order, we are happy to help and
encourage you to email us at customercare@standupspeakup.ca. However, we are not able to
issue exchange or refunds on non-damaged custom-created products, which include our tees,
masks , prints, pillows, totes.
 
What are your shipping times?
 
We are a small and dedicated team who works hard to fill our orders as quickly as possible.
Many of our items, including our tees, prints and pillows, are custom created with each order
and are shipped out through dropshipping companies. For those items, the usual delivery time
is 2-4 weeks within Canada and 4-6 weeks internationally. The remainder of our products are
shipped out from our headquarters in the Greater Toronto Area and usually take 1-3 weeks to
arrive within Canada.
 
*Please be aware that the current global pandemic has caused slowdowns within Canada
post and the USPS. With each of our items, we do our best to get them to your door as
soon as possible. Once your order ships, you will have the ability to track your items, but
please allow for additional time for your items to arrive.*
 
What is the best way to contact you with any questions/concerns?
 
If you have any questions, comments, or concerns, we’d love to hear from you!
Send us an email at customercare@standupspeakup.ca

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